Delivery
The majority of PCs are delivered via DPD. Some oversized models may be delivered by UPS. Typical delivery time is 5 business days after completion
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Returns
NB: This is a Custom Spec PC which means that any refunds will have 10% deducted as a restocking fee. Exchanges carry no charge. This is because Custom Spec PCs are bespoke for your exact needs.
We will accept returns if you contact us within 14 calendar days from delivery, provided the PC is in the same condition it is provided to you. That includes any boxes and packaging. Do not throw away the packaging until you are sure you don't want to return (PC boxes are a specific size so you may find it hard to return if you destroy the box) - we advise keeping the box somewhere safe (you can collapse it) in case you need to send us the PC for upgrade or repair.
The buyer pays the return postage cost.
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Warranty
We provide a 2-year warranty as standard on all gaming PCs, with options to extend. We will repair any problems with the PC which we have caused due to assembly or component faults. User error is not covered, nor are viruses or problems arising from unauthorised tampering with the PC.
For warranty claims, we will provide a drop-off delivery label free of charge. If you would like the PC collected instead, there would be a small surcharge for this.
Technical support is included via email and live chat
