🤔 Troubleshooting

We're here to help

Most PC unboxings go smoothly, but if you've had problems, look below for solutions. All systems are validated and tested prior to shipping, so most issues are to do with set up rather than faults

Issues are presented in order from base level aspects like no power, to more niche aspects like lag in games

🔌 No power and no signs of life

If you've plugged everything in, and pressed the power button on your PC, and there is no life at all - no fans spinning, no lights, nothing - follow this section

Step 1 - Check cables

Check the power cable is plugged into the rear of the PC, and that the power supply switch is at the "I" position (if possible)

Remember to use the cable we supplied you

Step 2 - Check wall plug

Ensure your mains wall outlet is turned on, and try another outlet. If using an extension cord, try a direct connection instead

Step 3 - Contact

If no luck after steps 1 and 2, you will need to contact us via live chat

📺 No image on screen

Sometimes your PC spins up but you get no image. The steps below help sort this. Please follow all steps until your PC displays a picture. Once a picture is displayed your issue is solved and you can stop

Step 1 - Check cables

Use just one display cable to start with, either HDMI or DP.

‼️Ensure the cable is plugged into your graphics card and not the motherboard
(this is the most common cause)

(This is because the motherboard does not carry display signal from your graphics card, only from the CPU)

You can also try a different cable (it still surprises us how often a bad cable is the culprit!)

Step 2 - Check monitor

On your monitor, you must ensure the "source" is set correctly. e.g. If you used a DP cable, the monitor should be set to DP. Check your monitor's manual to find out how to select the source

Step 3 - Full GPU flush/reset

Sometimes, graphics cards just don't like certain monitors until they have a "handshake" - that requires a short process to reset. It is not a fault

Follow these steps exactly as written. Do not skip steps:

Power cable re-seating:
1) Power down the PC and unplug the main power cable from the back
2) There is a power cable that goes into the graphics card at the front, inside your PC. Pinch the block and wiggle it out
3) Leaving that power cable out, re-plug the main power cable to the back of your PC
4) Power the PC on again - there will be no display. Wait 60 seconds
5) Power down and remove the power cable from the rear of the PC again. Wait 60 seconds
6) Re-insert the graphics card power cable - it only goes in one way so ensure the shape matches the right way up. The cable must be fully seated with no gaps
7) Re-plug your main PC power cable again and try to boot

If you have any queries or would like guidance with this, please contact via live chat

If the above does not work you can force reset in one additional way:
Full GPU reseat
1) Power down and unpluge the main power cable from the back
2) Remove the power cable from the graphics card as you did in the previous method
Remove the graphics card by:
3a) Unscrew the two or three screws holding the graphics card into the case on the left side of the graphics card
3b) There is a small plastic outcrop at the point where the graphics card connects to the motherboard. Push this down
3c) Once the latch is released per 2b, pull the graphics card out. It requires a litle force but not too much
4) Power up and boot the PC with no graphics card installed. Wait 60 seconds
5) Shut down your PC by holding the power button until it turns off. Then unplug the power cable from the rear. Wait 60 seconds
6) Reinstall your graphics card by reversing the steps taken in 3). Ensure the power cable is firmly seated with no gaps
7) Try to boot again

Step 4 - Contact us

If you are still having no display, please contact us via Live Chat

If you see a tiny white or red LED inside your PC on the motherboard (usually in the top or bottom right edge), have a look at it - the light will be lit up next to some small text printed on the motherboard (CPU/DRAM/VGA/Boot). If possible, let us know which text the light corresponds with (or simply take a photo) - it really helps!

🪟 Windows is not activated message

Step 1 - Contact us

If your Windows is not activated, simply drop us a live chat - we'll get your license key over straight away with 30 second instructions on activation

You can use your PC normally in the meantime

🛜 Slow internet / lag in online games

Slow internet can be frustrating. There are a few things to try, but a lot of the time, it's an issue with your home internet, and not your PC

Step 1 - Check connections

If you use WiFi, ensure the antenna is connected to the rear of the PC

These may be sticks, or a blade-like object. It either screws into the gold posts, or is push-fit

Step 2 - Optimisations

If your WiFi is connected but the signal is poor or slow, this is very unlikely to be a PC fault.

First, a really important note:
Internet speed is measured in many different units. When your ISP tells you speed, they measure it in mbps (megaBITS per second). However when you download something on your PC, the rate may be shown in MB/s (megaBYTES per second). There are ~8 bits in a byte - 500mbps = 62MB/s as an example

Here are some things to try to improve your internet speeds:

1) Run an ethernet (Cat5e / 6e) cable from your router to your PC directly. This enables the fastest connection but is not always feasible depending on your home

2) If your antenna is a blade-like object or otherwise has a cable on it, you can experiment with moving the location of the antenna

3) The next logical step is investing in your network. First, if you're just using the same router your internet provider gave you, upgrading to a multi-point mesh system would offer a vast improvement. Example: https://amzn.to/45rgCIr

4) If the raw speed is the issue, you may need a faster internet plan from your ISP. It doesn't matter what hardware goes into your PC - if you only have a 100mbps plan, you will not get faster than this

Note: If you have a home network with loads of high traffic devices and users, this congestion can cause problems - the only solution is upgrading your home network hardware